Refund & Return Policy

Succulents Direct will accept returns within 7 days from the shipping date provided they are in good condition. Unfortunately and without exception, we cannot accept returns on damaged items. This is due to the nature of our product.

Please email to inform us of your return and remember to include your order number with it too.

Succulents Direct  is not responsible for any returns that become lost when being returned to us. Please get tracking information.
If you need assistance with your return please email us -

Delivery Policy
Our website accommodates delivery only to South Africa at this time.
If you are an international customer, please mail us and we will do our best to accommodate your order.
We process orders Monday through Friday. We strive to have your package ready for delivery on the next business day. Holiday volumes may add 2 business days.

Damaged Goods
If you have received your order and it is damaged, we're so sorry that this happened. Please do the following to ensure a refund or replacement.
- Take a photograph of the damaged item and email it to us immediately.
- Include your original order number and your contact details in the email.
- We will inform you of our next steps over email.

Keep in touch by emailing us with your query.